Returns
SHOPIFY RETURNS:
Must be requested within 30 days of receipt of product. All returns must be undamaged in original packaging. We include a sample strip for you to test before opening the 50-foot spools. We recommend testing the sample piece prior to unspooling the 50-foot spools, as any product used from returned 50-foot spools will be deducted from the purchase price at $1.50 per lineal foot. Large spools must be shipped back in the same condition in which you received them, undamaged, adhesive liner intact, spooled, and in the same packaging in which it was received. Return Shipping Address: CornerFlex Returns, 21090 Ozark Ct N, Scandia, MN 55073 Customers are responsible for the return postage costs.
BUY WITH PRIME RETURNS:
Customer returns through Buy with Prime at no extra cost. Customer can initiate a return for Buy with Prime orders from the order confirmation email they received using the following steps:
- Open the order confirmation email and choose View Order
- Choose Order Details to see the order details page
- Choose Return on the order details page. Note: the Return button appears only after the order is delivered
- Enter any additional information about the return, such as the reason for the return
- Confirm the estimated refund amount and summary of the return details to create the return. Note: When the return has been created, a return confirmation email is sent
- From the return confirmation email, choose Print Return Label, and then attach the printed label to the package
- Drop the return off at the location listed on the return label
Buy with Prime customer returns through InstaTrim will include an additional $5 processing fee. To begin a Buy with Prime return through InstaTrim, email us at customersupport@instatrim.com and include your name, order number, and reason for return.
REFUNDS:
If you are unhappy with the product you purchased, InstaTrim Products will either replace the product or refund the purchase price, less shipping costs. Email us at customersupport@instatrim.com or call us at 651-433-0164. This warranty does not include any additional costs such as shipping, cutting charges or postage. Customers are responsible for the return package postage.
6-MONTH LIMITED WARRANTY:
InstaTrim warrants to the original purchaser who purchases InstaTrim Products directly from InstaTrim or its authorized sellers, that InstaTrim Products will work as advertised and if you are not 100% satisfied, we will refund 100% of the cost of the product. Our warranty is for 6 months from the date of purchase and covers any defects in materials or workmanship, provided such purchase is directly from InstaTrim or its authorized sellers. This warranty does not cover incorrect installation or failure due to improper cleaning of the application surface, including any additional costs such as shipping and cutting charges. All installation instructions are included with the product, and How-To Videos can be found on our website and our YouTube Channel, InstaTrim Flexible Trim Strips
